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I'm a Renter
I'm an Owner
Staying safe online
Cancelling or changing a booking
Paying for an online booking
Find a place to stay
Keeping your property safe
How renters leave reviews
Using the booking calendar
How to get the best out of your listing
How do people find my listing?
Cancel or change a confirmed booking
Cancelling an online booking If you wish to cancel an online booking, please contact the property...
Leaving a review as a renter
To leave a review on a listing: Head to the property listing page. Select 'Leave a review'
Who to contact as a renter
Information about a stay If you have questions regarding your stay at a property, please contact...
I've forgotten my password
To reset your password: Head to the Holiday Houses homepage, and select ‘Login’. Select ‘I forgo...
How to renew a Pay Per House listing
From ‘My account’ select ‘Renew it now’. Select the ‘Pay Per House’ option. Select how long yo...
Pay Per Booking Owners can amend bookings for renters through their account. If a renter has req...