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Cancel or change a confirmed booking

Cancelling an online booking If you wish to cancel an online booking, please contact the property...

Leaving a review as a renter

To leave a review on a listing: Head to the property listing page. Select 'Leave a review'

Who to contact as a renter

Information about a stay  If you have questions regarding your stay at a property, please contact...

I've forgotten my password

To reset your password: Head to the Holiday Houses homepage, and select ‘Login’. Select ‘I forgo...

How to renew a Pay Per House listing

From ‘My account’ select ‘Renew it now’. Select the ‘Pay Per House’ option. Select how long yo...

Amending bookings

Pay Per Booking  Owners can amend bookings for renters through their account. If a renter has req...