Want to know more about booking your stay? We can help.
Online bookings
If a listing has the option to 'Book' or 'Instant Book', you can pay online with a credit or debit card. Your card will only be charged if the booking is confirmed.
We accept the following credit cards
- Visa
- Mastercard
- American Express
You'll either be charged the full amount, or a deposit, with the rest being charged to the same card 10 days before check-in. This is set by the owner and can be viewed before you submit your booking request.
Your payment is held securely by Holiday Houses until after you check in.
If you need to update your credit card for an upcoming booking – we can help.
Credit card pre-authorisation
After making a booking request, you may notice a $1 pending charge on your card. This is how our system checks that your card is real and is removed from your credit card within seven business days.
Enquiry bookings
To pay for your enquiry booking, contact the owner. They'll need to provide you with their bank account details so you can pay for your stay. Never send the owner your credit card details.
Find out how to pay for your booking.