How to cancel a property you've booked
Online bookings
- Contact your host.
- They'll process the cancellation online.
- If you're eligible for a refund, this will be processed in 3-5 business days.
Enquiry bookings
- Contact your host.
- Work with them on cancelling your stay.
- If you're eligible for a refund, organise this directly with your host. Refunds should be made within one week.
Cancellation fees
Property cancellation policy
Policies can be found on each property listing – and in booking confirmation emails.
If you're unsure, contact your host.
Holiday Houses cancellation fee
A $75.00 fee is deducted from refunds for cancelled bookings.