If you're concerned for your, or someone else's safety, or are in immediate danger, call 111.
If your guest has made you feel unsafe, or has been abusive or inappropriate, call 105.
Damage to property
It's important to inspect your property after each stay, so any damage you discover can be easily attributed to a specific guest. We also recommend taking photos for your records, before each check-in.
If you discover damage to your property or furnishings after a booking, the first thing we recommend is getting in touch with your guest to discuss reimbursement for repair or replacement.
Bear in mind that the vast majority of damage is accidental. The good news is that guests are generally more than happy to cover reasonable costs to repair or replace damaged items.
My guest isn't willing to pay for damage
If your guest disagrees with you, or isn't willing to cover the cost to replace or repair damaged items or fittings, we recommend contacting your local Citizen's Advice Bureau (CAB) so they can run you through your options.
Holiday Houses doesn't cover broken items or damage by renters, but you can turn to the Disputes Tribunal for help if you and your guest aren't able to solve things directly.