Your guests can rate their stay out of five stars, and leave a comment about their experience.
Receiving a review
Guests can rate their experience and leave a comment, after their stay. Published reviews can be found on your property listing page.
Four and five-star reviews can be seen on your listing instantly. One to three-star reviews are reviewed by our team. If the review is in line with our terms and conditions, it will be made visible on your listing.
Replying to a review
Property owners have the option to reply to reviews on their listings. Find the review on your listing to leave your reply – this will be shown under the review left by your guest.
My guest hasn't left a review yet
After their stay, we automatically email your guest, asking them to leave a review for your property. While we certainly encourage renters to leave a review for their stay, it's not compulsory for them to do so.
My guest is having trouble leaving a review
They'll need to be logged in using the same account they used to book their stay. If your property is a 'Pay per house' listing, you'll also need to have added their enquiry to your booking calendar.
- Head to your 'My house details' page.
- Under 'Bookings and enquiries', select 'View all enquiries/bookings'.
- Find their enquiry, then select 'Create a calendar booking from this enquiry'.