How to make changes to your upcoming stay, as a guest.
If you're a property owner and need to change a booking – we can help.
Online bookings
Holiday Houses Support can't edit your stay details.
- Contact your host with the changes you need to make.
- If they can accommodate your request, they can update the booking details online.
- Any applicable refunds or extra charges will be processed.
Hosts should respond to requests within 48 hours. If they don't respond, please submit a request.
Enquiry bookings
Holiday Houses Support can't edit your stay details.
- Contact your host with the changes you need to make.
- They'll let you know if they can accommodate your request.
- Organise any refunds or extra payments with the owner directly.
Hosts should respond to requests within 48 hours. If they don't respond, please submit a request.