Online bookings – when Holiday Houses have processed the payment
A full refund may be provided if a booking can not be attended, or the booking was for an event that has been cancelled, due to government-imposed restrictions. Holiday Houses may require evidence of this.
Holiday Houses may, at its sole discretion, refund the booking in full without the property owner's express permission regardless of the cancellation policy agreed to at the time of booking.
Our $75 processing fee can be waived by our support team.
Enquiries and bookings directly with owners
Holiday Houses expect property owners to fully refund a booking if it can not be attended, or the booking was for an event that has been cancelled, due to government-imposed restrictions. Property owners can request reasonable evidence of this.